SHIPPING COSTS & DELIVERY TIMES
All orders are dispatched from Auckland, New Zealand
New Zealand
Free shipping over NZD $95
Otherwise NZD $6
Express Courier (1-2 working days)
Australia
Free shipping over AUD $189
Otherwise AUD $15
DHL Express (1-5 working days)
Canada
Free shipping over CAD $250
Otherwise CAD $26
DHL Express (4-7 working days)
United States
Free shipping over CAD $250 (converted to USD at checkout)
Otherwise USD $19
DHL Express (4-7 working days)
Europe
Free shipping over CAD $250 (converted to your currency)
Otherwise shown at checkout
DHL Express (4-10 working days)
Rest of the World
Free shipping over CAD $250 (converted to your currency)
Otherwise shown at checkout
DHL Express (4-10 working days)
TERMS
Orders typically ship within 1-2 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 4 business days of placing your order, please contact support@spiritandsin.com
Duties and taxes: Orders to New Zealand and Australia have no extra duties or import fees on delivery.
All other international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order to these countries, you agree to pay any applicable customs, duties, or taxes imposed by your country.
Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
RETURNS/REFUNDS
Changed your mind? Return unused full-priced items within 7 days of delivery. Your options depend on where your order was delivered:
New Zealand and Australia: choose either a full refund of the item price to your original payment method, or 105% of the item price as store credit.
All other countries: 105% of the item price as store credit. We are unable to refund international orders, because duties and taxes are paid directly to the government of your country.
The original shipping cost is not refunded or included in store credit. Store credit does not expire and can be used on any future purchase.
Only full-priced items are eligible for a return, refund, store credit or exchange. All sale items are final.
Our policy lasts 7 days from the time of delivery. If 7 days have gone by since your item(s) were delivered, unfortunately we can’t offer you a refund, store credit or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags attached. It must also be in the original packaging.
Customers are responsible for the payment of returns and do so at their own expense.
To commence your return please email support@spiritandsin.com
You can courier your returned item(s) to the below address. We only accept couriered returns. Posted (mailbox) returns are not accepted.
CommCare 259 James Fletcher Drive, Otahuhu,
Auckland, 2024 Attention - Spirit & Sin returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, refunds (New Zealand and Australia only) are applied to your credit card or original method of payment within 2-5 working days. Store credit is issued by email.
Incorrect, damaged or faulty items: if you receive an incorrect, damaged or faulty item, please contact support@spiritandsin.com straight away with photos and a description, and we will arrange a repair, replacement or refund.