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SHIPPING AND RETURNS

SHIPPING COSTS & DELIVERY TIMES

All orders are dispatched from New Zealand


New Zealand

Free shipping over NZD $180
Otherwise NZD $9
Express Courier (1-2 working days)


Australia

Free shipping over AUD $190
Otherwise AUD $15
DHL Express (1-5 working days)

Canada

Free shipping over CAD $189
Otherwise CAD $26
DHL Express (4-7 working days)


United States

Free shipping over CAD $189
Otherwise USD $22
DHL Express (4-7 working days)


Rest of the World

Options and pricing shown at checkout
DHL Express (4-10 working days)

TERMS 

Orders typically ship within 1-2 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 4 business days of placing your order, please contact support@spiritandsin.com 

Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

 

RETURNS/REFUNDS

Only full-priced items are eligible for a refund or exchange. All sale items are final.

 

Our policy lasts 7 days from the time of delivery. If 7 days have gone by since your item(s) were delivered, unfortunately we can’t offer you a refund or exchange.

 

We do not offer refunds for a 'change of mind'. We also do not offer refunds to customers who refuse to pay import duties and taxes.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Customers are responsible for the payment of returns and do so at their own expense.

 

To commence your return please email support@spiritandsin.com or visit the concierge section on our website.

 

Our customer service team can provide a pre-paid, express returns label, having the package picked up from your doorstep / reception. A payment link will be sent to you before the returns label is issued.

 

Alternatively, you can courier your returned item(s) to the below address. We only accept couriered returns. Posted (mailbox) returns are not accepted.

 

Smartbox Storage 10 Arthur Brown Place Mt Wellington,
Auckland, 1542 Attention - Spirit & Sin returns

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed (less the cost of shipping), and a credit will automatically be applied to your credit card or original method of payment, within 2-5 working days.